Terms & Conditions

General Terms and Conditions of Contract

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1. Subject Matter
These General Terms and Conditions of Contract (GTC) govern your participation in the event Wave by Vento 2026 (hereinafter referred to as “Wave” and/or “Event”), organized by Vento S.r.l., VAT no. IT13162630019, which will be held in Turin at OGR from October 7 to October 9 2026.

2. Definitions
The following definitions apply to these GTC, with the understanding that plural definitions apply to the singular and vice versa:

Application “Event App” or APP: means the mobile application downloadable for free from Apple Store and Google Play, relating to Wave, which allows info management for the event, appointment booking with other participants, and downloading of Entry Pass.
Consumer Code: refers to Legislative Decree September 6, 2005, no. 206.
Consumer: means the Client who acts for purposes unrelated to any business, commercial, artisanal, or professional activity.
Service Contract: refers to the contract concluded between Vento and the Client for the provision of Vento Services, governed by these GTC and the information provided on the Website, also pursuant to Articles 49 et seq. of the Consumer Code.
Client: means the person who purchases the Entry Pass remotely – via the Website, its supplementary pages and/or the Lu.ma ticketing service.
Entry Pass: means the document, including in digital format, issued by Vento upon the payment of the Price, that entitles the Pass Holder to access the Event.
Price: means the consideration payable by the Client for the purchase of the Entry Pass inclusive of VAT and any other taxes required by law.  
Event: means the Wave 2026 event to be held in Turin from October 7 to 9, 2026.
Organizer: means the organizing entity of the Event, Vento S.r.l.
Pass Holder: means the person who legally holds an Entry Pass in accordance with these General Terms and Conditions.
Website: means the website www.wavebyvento.com, owned and operated by Vento S.r.l.
Vento S.r.l.:
- PEC: vento-srl@legalmail.it
- Email: wave@vento.ventures
Vento Services: means the services provided by Vento in connection with the Event.

3. Scope of Application
3.1 Client’s purchase of the Entry Pass to the Event via the Website and/or App constitutes a distance contract governed by Title III, Chapter I (Articles 45 et seq.) of the Consumer Code and Legislative Decree April 9, 2003, no. 70, which governs e-commerce.
3.2 These GTC may be amended at any time. Changes will be effective from their publication on the Website in the "Terms and Conditions of Purchase" section in the website footer. Users are invited to check the latest version before making a purchase.
3.3 The applicable GTC are those in force at the time of purchase of the Entry Pass. Before concluding the contract, the user must read all the information provided by Vento on the Website and approve the GTC by checking the appropriate box during the purchasing procedure and prior to the conclusion of the contract.
3.4 These GTC do not govern the sale of products/services by third parties linked via banners or hyperlinks. Vento is not responsible for the provision of such services or content.

4. Registration on the Website
4.1 Entry Pass purchases require prior registration and are open to both Consumers and non-Consumers.
4.2 Vento reserves the right to refuse or cancel registrations in certain cases, such as legal disputes, past violations of GTC, credit card fraud, or provision of false or third-party data.

5. Registration for the Event
5.1 Registration is upon payment. Registration requires completion of a form with personal data and an email address.
It is strictly prohibited to use false or third-party data.
5.2 The user guarantees the truthfulness and ownership of the personal data and agrees to hold Vento harmless from any damages resulting from violations of these guarantees.

6. Information on Contract Conclusion
6.1 Pursuant to Legislative Decree April 9, 2003, no. 70, Vento informs the user that:
To purchase an Entry Pass, the user must fill out an online form and submit it electronically.
The contract is concluded when the order reaches Vento’s server and the payment of the Price is confirmed.
Upon order registration, Vento will send a confirmation email with a summary of the contract terms and a link to the GTC. The order confirmation email constitutes confirmation on a durable medium of the conclusion of the contract pursuant to article 51, par. 7, of the Consumer Code; the Client acknowledges and agrees that, upon sending such email, Vento has fulfilled its documentation obligations.
The order form is stored by Vento for the necessary time and legal duration.

7. Entry Pass Price
7.1 The Event is a paid event: costs will be announced in advance on the Website.
7.2. The Price shall be understood to include VAT and any other taxes required by law.
7.2. The accepted payment method will be indicated on the Website at the time of purchase.
7.3. Vento reserves the right to modify the Prices at any time; however, the Price indicated on the Website at the time the Contract is concluded shall apply to the Client.

8. Exclusion of Right of Withdrawal. Name change and ticket transfer policy.
8.1 The Client has no right of withdrawal, as the contract concerns leisure services provided on a specific date pursuant Art. 59, paragraph 1, letter n of the Consumer Code.
8.2. Vento shall not be required to provide any refund or compensation in the event of non-attendance at the Event due to causes attributable to the Client.
8.3 The Client has the option to assign under the same terms and conditions, the Pass Entry to another person by changing the name through the "My Area" until September 30, 2026, through the procedure indicated by Vento. No name changes will be processed after September 30, 2026.
8.4. The assignee hereby undertakes, as of now, to comply with all the provisions of these GTC.
8.5. In any event, no refund shall be provided by Vento to the assignor.
8.4. In the event of name changes, Vento shall not assume any liability for any disputes, claims or issues that may arise between the original purchaser and the assignee including, by way of example and without limitation, disputes relating to financial matters or refunds.

9. Pass Discrepancies
9.1 In case of Pass discrepancies, the Client may contact Vento at this email wave@vento.ventures

10. Entry Pass and Event Access
10.1 A valid Entry Pass is required for access to the Event venue. All Pass Holders are subject to these GTC and Event regulations.
10.2 The Entry Pass grants access only to the specific event, date, and time indicated. The Organizer may deny access for irregularities or security reasons. Entry Pass obtained unlawfully may lead to denied entry or removal.
10.3 Vento may cancel passes or registrations due to technical/organizational reasons or upon request from the Organizer or public authorities. In these cases, Vento will issue a refund via the payment method chosen by the Client when purchasing the Entry Pass.
10.4 Name changes for paid Entry Pass can be done autonomously in the My Area section. Email changes must be requested via email at wave@vento.ventures no later than September 30th, 2026.
The request must include:
The original Pass holder’s full name and email address
The new attendee’s full name, company, and email address
Once the name change is confirmed, the new attendee will receive an updated Pass via email.
No name changes will be processed after the September 30th deadline.

11. Event Postponement or Cancellation‍

11.1 In case of postponement or cancellation of the Event for reasons attributable to the Organizer, Vento will inform Clients of the initiatives adopted in relation to any refund or replacement of Entry Passes.
11.2 In case of cancellation of the Event for reasons attributable to the Organizer, the Customer will be entitled to a full refund of the Price paid for the Entry Pass. The refund will be made within 60 days from the date of cancellation of the Event, using the same payment method used by the Client for the purchase.
11.3 In case of postponement of the Event to another date, the purchased Entry Pass remains valid for the new date. If the Clients cannot participate on the new date, they will be entitled to a full refund of the Price paid, upon request to be sent to Vento within 30 days from the communication of the new date.

12. Vento Liability Limitations and Indemnity
12.1 Except in cases of fraud or gross negligence, Vento is not liable for direct or indirect damages related to Event participation.
12.2 The Clients undertakes to indemnify and hold Vento harmless from and against any liability and costs (including legal fees) arising from any act, conduct and/or breach of these contractual provisions by the Clients towards any third party who claims to have suffered harm to their interests or rights in connection with the Event .

13. Force majeure
13.1 Vento shall not be liable for the cancellation or postponement of the Event due to Force Majeure. Force Majeure shall mean any event beyond Vento’s reasonable control that makes the holding of the Event wholly or partially impossible, including, by way of example and without limitation, fires, floods, earthquakes, natural disasters, acts of war, terrorism, riots, civil disturbances, uprisings or revolutions, as well as social events including, by way of example and without limitation, public health emergencies, epidemics, pandemics, acts of public authorities or governmental orders, laws, regulations or directives preventing the Event from taking place.
13.2. In such cases, Vento shall proceed with the Postponement or Cancellation of the Event in accordance with the procedures set out in Article 11 of these GTC.
13.3. In any case, Vento shall not be held liable in any way for direct and/or indirect damages, economic losses, lost earnings or any other damages resulting from the cancellation, postponement or modification of the Event.

14. Privacy
14.1. Vento is committed to protecting users' data privacy and security. All collected personal data is processed in accordance with the privacy policy.
14.2. The user must review the privacy policy, which is part of these GTC and available at the following link: https://ventowave.co/privacy-policy.

15. Consent to photography and recording
15.1. By purchasing an Entry Pass, the Client acknowledges and agrees that the Event may be photographed, filmed and recorded by Vento and/or any authorized third parties.
15.2 By purchasing an Entry Pass, the Client grants, free of charge, to Vento the right to use, distribute, reproduce, and publish their likeness, image, and/or voice, on any media and platforms, for communication purposes.

16. Prohibitions
16.1 Entry Passes may not be resold for profit without the Organizer’s consent or in violation of transfer restrictions.
16.2 Passes may not be used as prizes in promotional or prize activities without prior written authorization from Vento or the Organizer. Clients agree not to misuse tickets and to indemnify Vento from any resulting damages.
16.3 All content from the Event is the exclusive property of Vento or its affiliates or rights holders.
16.4 Participants may not commercially exploit Event content, intellectual property, or trademarks.

17. Support and Complaints
17.1 For questions or complaints, contact Vento’s customer service:
Through email: wave@vento.ventures
Or using the contact details in the “Contact us” section.
17.2 Vento will respond to complaints via email within the time limits outlined above.

18. Promotions Terms & Conditions
18.1 Any promotions or discounts on premium passes, if offered, will be subject to specific terms and conditions that will be announced at the time of the promotion.
18.2 These terms will be clearly communicated on our official website and/or through official marketing channels.

19. Governing Law and Jurisdiction
19.1 The Contract is governed by Italian law. Consumers residing outside Italy are entitled to protections under their local laws if more favorable.
19.2 For Consumer disputes regarding these GTC or the Contract, jurisdiction lies with the court where the Consumer resides or has chosen domicile.

SPECIFIC APPROVAL CLAUSES
The Clients declare that they have read, understood, and specifically approve, pursuant to Article 1341, par. 2, of the Italian Civil Code, the following clauses of these GTC:
Art. 7.3: Price modification;
Art. 8: Exclusion of right of withdrawal;
Art. 12: Limitations of liability;
Art. 13: Force Majeure;
Art. 16: Prohibitions.

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